Answers to the Most Frequently Asked Questions
bet7 FAQ — Clear Answers, Quick Solutions
From deposits to withdrawals, bonuses to account security — this page brings together detailed answers to the questions that come up most often at bet7.
Whether you are new to bet7 or an experienced player, having questions is completely normal. Here we have provided direct answers to 25 questions across five important topics: withdrawals, account security, deposit methods, verification and documents, and bonus terms. All information is kept up to date, because we want you to enjoy bet7 with confidence and full transparency. If you cannot find the answer to your question, contact us via live chat or email — we are available 24/7.
Money Withdrawals
Every aspect of withdrawals — timing, methods, and special situations.
Yes, bet7 has no fixed withdrawal hours. You can submit a withdrawal request any time, day or night, seven days a week. Our finance team is active 24 hours a day, so there are no processing delays on Fridays, Saturdays, or public holidays.
Approved withdrawals at bet7 typically reach your bKash, Nagad, Rocket, or Upay wallet within 1 hour. The same target applies to bank transfers. The minimum withdrawal amount is ৳800. Make sure your account verification is complete before submitting a request.
You must meet the wagering requirement before withdrawing bonus winnings. For example, if you receive a ৳1,000 bonus, you need to place bets totalling 20 times that amount — ৳20,000 — calculated on the bonus portion only, not your total balance. Once the requirement is met, you can withdraw the winnings through the normal withdrawal method.
A pending status means your request has been received by our system and is being processed. It usually completes within 1 hour. If it takes longer, contact us via live chat and share your request details — we will quickly look into what is causing the delay.
No. Under bet7 policy, withdrawals can only be made to a bKash, Nagad, Rocket, Upay, or bank account whose registered name matches the name on your bet7 account. Transfers to third-party numbers are not permitted. This is an important safeguard against fraud.
Account Security
What you need to know to keep your account and funds safe.
Never. No bet7 representative will ever ask for your OTP, bKash PIN, or Nagad PIN. If anyone requests this kind of information, it is a fraud attempt. Notify bet7 immediately via live chat and change your PIN in the relevant mobile banking app right away.
bet7's only official domain is bet7.mom. Always verify this in your browser's address bar. Slight spelling variations such as bet-7, bet7x, or bet7.net may be fake sites. Always access the site from a bookmark or by typing bet7.mom directly.
Use a password of at least 12 characters that mixes uppercase and lowercase letters, numbers, and special characters (@, #, !). Do not use your date of birth or name as a password. Keep a completely separate password for your bet7 account — one used only on this site.
First, change your password as quickly as possible. Then notify bet7 via live chat or email at [email protected] — we will review your account activity and take the necessary steps. There is also an option to temporarily lock the account, which can be done through the support team.
Yes. bet7 uses SSL encryption, which keeps your login details, financial transactions, and personal data secure. We do not sell or share your information with third parties. Read our privacy policy for more details.
How to Deposit
Deposit methods, minimum amounts, and troubleshooting.
bet7 does not charge any deposit fees of its own. However, your mobile banking provider — bKash, Nagad, Rocket, or Upay — may apply their own transaction charges. Banks may also apply their own fees for bank transfers. Check with your mobile app or bank beforehand to confirm.
Log in to your bet7 account and go to the "Deposit" section. Select bKash as the payment method, enter the amount (minimum ৳200), and send payment from your bKash app to the bet7 merchant number shown. Confirm the transaction ID — your balance will usually be updated within a few minutes.
First, check the transaction message in your mobile banking app and note down the transaction ID. Then contact bet7 via live chat with that transaction ID and the amount. Our team will verify it quickly and add it to your balance.
The minimum deposit amount at bet7 is ৳200 for every payment method. This applies to bKash, Nagad, Rocket, Upay, and bank transfer. Deposits below this limit may not be credited to your account.
bet7 currently supports five deposit methods: bKash, Nagad, Rocket, Upay and bank transfer (including Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major banks). All methods are secure and processed instantly.
Verification and Documents
The identity verification process and what documents are required.
Verification is typically requested before your first withdrawal or when deposits or withdrawals exceed a certain amount. It is a standard security measure to confirm that the account is being operated by its rightful owner. Once verification is complete, you do not need to repeat it.
Accepted government-issued identity documents include a National ID card (NID), a valid passport, or a driving licence. The document must be clear, undamaged, and not expired. The photo must be of good enough quality to show your name and face clearly.
Verification is done to protect your account. It confirms that no one else is operating an account in your name and that withdrawal funds go to the rightful owner. It is a necessary step for fair play and secure transactions.
The reason for rejection is usually communicated via email or live chat. The most common reason is a blurry or partial image. Take a complete photo of your document in good lighting and resubmit. If the issue persists, contact [email protected].
This is a standard industry practice to prevent fraud and money laundering. When the name on your bet7 account, your NID, and your bKash/Nagad/bank account all match, it confirms that you are the true owner of the account. If the names do not match, your withdrawal may be held.
Bonus Terms
Welcome bonus, wagering requirements, and other bonus rules.
Yes, bonuses have a set expiry period. If the wagering requirement is not met within that period, the bonus balance may be cancelled. Take note of the expiry shown when you activate a bonus, or confirm it with support.
When you open a new account at bet7 and make your first deposit, you will receive a 100% bonus of up to ৳15,000. For example, if you deposit ৳1,000, you will receive an additional ৳1,000 bonus — giving you a total balance of ৳2,000. You usually need to select a specific bonus code or option to claim the bonus — confirm this at the time of deposit.
In some cases a bonus can be cancelled, but generally once the bonus balance has been used or wagering has begun, it cannot be reversed. Contact us via live chat for more details on cancelling a bonus — we will understand your situation and offer the best assistance we can.
No. The welcome bonus is available only once, on the first deposit of each new account. If a player attempts to claim this benefit by opening multiple accounts, all of those accounts risk being cancelled. Under bet7 rules, only one account per person is permitted.
Slot games and most casino games generally count in full towards the wagering requirement. Live casino or certain table games may count only partially. Read the terms and conditions of your bonus or ask via live chat to find out the contribution rate for specific games. Wagering is calculated at 20 times the bonus portion only.
Still have questions? We are ready to help
Were the answers above not enough? bet7's support team is available in Bengali and English, 24 hours a day, 7 days a week. Get instant help via live chat or write to us in detail by email.